Program Impacts and User Satisfaction
With a turnaround time from store and forward
teledermatology referral to consult of about a week, the
Teledermatology project on Salt Spring Island has
completed 115 teledermatology referrals as of July 1,
2012.
2
According to a patient satisfaction research paper by Dr.
Jacqueline Cooper, the Teledermatology project has
been well-received by patients. Findings related to
satisfaction levels among the 33 patients who
participated in the Teledermatology pilot project revealed
that:
• Ninety-five percent of patients strongly agreed or
agreed that store and forward teledermatology was
more convenient than the traditional referral system
of going off island to a dermatology clinic.
• All patients (100%) were comfortable with pictures
being taken and medical history uploaded through
the secure web site.
• Seventy-three percent of patients were confident
that the Dermatologist could make an accurate
diagnosis using the store and forward
teledermatology system. The remaining patients
were ‘neutral’.
• Eighty-six percent of patients were satisfied with the
teledermatology consult. Only one patient was
unsatisfied due to time delay.
• Eighty-six percent of patients prefer store and
forward teledermatology to the traditional referral
system.
The system is widely-used by Family Physicians and
Specialists across Alberta and the Northwest Territories,
on Prince Edward Island, as well as in other countries
like the United States and New Zealand.
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