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Program Impacts and User Satisfaction

With a turnaround time from store and forward teledermatology referral to consult of about a week, the Teledermatology project on Salt Spring Island has completed 115 teledermatology referrals as of July 1, 2012. 2 According to a patient satisfaction research paper by Dr. Jacqueline Cooper, the Teledermatology project has been well-received by patients. Findings related to satisfaction levels among the 33 patients who participated in the Teledermatology pilot project revealed that: • Ninety-five percent of patients strongly agreed or agreed that store and forward teledermatology was more convenient than the traditional referral system of going off island to a dermatology clinic. • All patients (100%) were comfortable with pictures being taken and medical history uploaded through the secure web site. • Seventy-three percent of patients were confident that the Dermatologist could make an accurate diagnosis using the store and forward teledermatology system. The remaining patients were ‘neutral’. • Eighty-six percent of patients were satisfied with the teledermatology consult. Only one patient was unsatisfied due to time delay. • Eighty-six percent of patients prefer store and forward teledermatology to the traditional referral system. The system is widely-used by Family Physicians and Specialists across Alberta and the Northwest Territories, on Prince Edward Island, as well as in other countries like the United States and New Zealand.

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